SACRAMENTO, Calif. — Many people have called California's Economic Development Department (EDD) hundreds of times, days on end. Maybe they were hung up on after waiting on hold for hours. These ...

SAN FRANCISCO -- Anyone who's had to deal with the Employment Development Department over the past year knows how difficult it is to get someone on the phone to help with their unemployment claims.

The state Employment Development Department is so overwhelmed by people wanting to file for unemployment that the computerized phone line is hanging up on callers. When you call EDD’s toll free number ...

BRANDI: SOMETHING WE WILL CONTINUE TO FOLLOW HERE AT KCRA. ANOTHER BIG STORY TONIGHT, CALL CENTER CHAOS, THE LATEST IN OUR ONGOING INVESTIGATIONS INTO CALIFORNIA’S EMPLOYMENT DEVELOPMENT DEPARTMENT.

TRACY, Calif. - A laid-off Tesla employee who got so frustrated about not being able to get through to the Employment Development Department that he hired a bot to make automated phone calls has ...

SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new ...

SAN FRANCISCO (KGO) -- The state of California may be reopening today, but the troubled Employment Development Department isn't exactly flinging open its doors. Problems with fraud and delayed ...

LOS ANGELES (CBSLA)-- As people continue facing problems with getting through to the Employment Development Department for their unemployment benefits, some are turning to technological solutions.

Trying to get through to the state’s unemployment agency call center remains a grueling, frustrating chore for many people — yet the Employment Development Department has been warned time and again ...

SACRAMENTO, Calif. (KGO) -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 ...