A five-year forecast shows bold growth, diverse use cases and a vendor landscape that’s only getting more crowded. Editor's note: Part 1 of this three-part series on voice AI captured the essence of ...

AI Support Can Help You or Hurt You Depending on How You Use It Lynchburg, United States - February 28, 2026 / Business ...

Artificial intelligence is rapidly reshaping the way businesses interact with customers, with voice technology leading the charge across multiple industries. From retail to finance, AI-powered ...

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

SAN FRANCISCO--(BUSINESS WIRE)--Deepgram, the leading voice AI platform for enterprise use cases, today announced the general availability (GA) of its Voice Agent API, a single, unified voice-to-voice ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support. Local Marketing Plus SEO has launched an AI Voice Assistant designed ...

Nikola Mrkšić is the CEO & Co-founder of PolyAI, a leading provider of enterprise-ready voice assistants built for customer support. Generation-Z (those born between 1995 and 2012) has been typecast ...

thanks to TikTok, millions of people are learning about the customer service voice — basically, the voice you use at work that differs from your “actual” voice. Some users, like news anchor JR Burton, ...