As customer expectations soar, the field service industry finds itself at a critical juncture. With skilled technicians leaving the workforce faster than they are replaced, organizations are grappling ...

The global State Of Service survey on Field Service (FSM) Management trends and technologies commissioned by IFS in late 2022 delivers fresh insights into the current and future state of the industry, ...

Running a contracting business used to be about showing up, doing solid work, and relying on word of mouth to keep the calendar full.

Oracle announced it has acquired Next Technik, a leading provider of field service management solutions for NetSuite customers which is now part of the Oracle NetSuite organization. This acquisition ...

In the ever-evolving realm of service management, having access to data is crucial, but the real challenge lies in turning that data into actionable insights. While there are traditional methodologies ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...