Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

In addition to their record-setting customer service performance, the Buccaneers ranked No. 1 in Overall Season Pass Member Satisfaction, Exclusive Benefits, Prestige, Sense of Being Valued, Value ...

AI Support Can Help You or Hurt You Depending on How You Use It Lynchburg, United States - February 28, 2026 / Business ...

Milestones include innovation in Voice channel, global expansion into Europe and APAC, and large enterprise account wins ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

A new study found that 92% of business owners believe AI improves customer experience and efficiency, while 62% of consumers have had a poor experience with chatbots, with 84% of Oregon respondents ...

Tallence AG today announces the launch of THOR Voice AI, a carrier-grade solution that enables telecom operators to embed real-time AI assistants directly into live phone calls — as a secure, ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Burger King is expanding AI use with a voice assistant in employee headsets, helping with meal prep, inventory, and analyzing ...

Unsolicited commercial communications—commonly experienced as spam calls and messages—have long undermined consumer trust in ...

The Salesforce-focused platform expands with RocketVideo and a new acquisition as enterprises seek deeper insight from customer calls.

New solution strengthens Apex Systems' ServiceNow-aligned delivery model with integrated contact center capabilities.