The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

New AI canvases in UC and productivity platforms use inputs from meetings and documents to drive enterprise workflows, with ...

Learn how to connect platform ROAS, CRM data, incrementality testing, and marginal ROAS in a continuous marketing measurement cycle.

Enterprise Connect, the leading conference for enterprise communications and customer experience, brought together thousands ...

As soon as online photo storage startup SmugMug Inc. heard about Amazon.com Inc.’s Simple Storage Service, an online data storage repository that debuted on March 14, 2006, “my eyes got all big,” ...

This week saw attacks on Claude Code users, LastPass users, Starlink users, and, perhaps worst of all, people who needed an ...

AI-native infrastructure is moving from concept to operational reality, reshaping how organisations build, govern, and scale intelligence across their digital core.

Blackbird Ventures – the investor that made billions of dollars backing start-ups such as Canva, Eucalyptus and SafetyCulture – released its first update to its valuation policies in four years.

PATTISON Outdoor is now expanding its transit advertising portfolio East to West in Toronto with the TTC now operating on Line 5 Eglinton and Line 6 Finch West, Toronto's new LRT lines. Line 5 and 6 ...

Anthropic is investing $100 million in the Claude Partner Network amid enterprise software disruption and Pentagon conflict.