The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Saltbox Mgmt today announced the expansion of its service offerings to include Salesforce Partner Cloud, strengthening the ...

Salesforce warns that a threat campaign is exploiting overly permissive Experience Cloud guest configurations to harvest data from public portals. Salesforce is urging its customers to review their ...

A prolific and noisy cybercrime gang with a penchant for stealing Salesforce customers' data and holding it ransom is taking advantage of misconfigured guest ...

CData Software Inc. is expanding its Connect AI platform with new tooling and governance features designed to help ...

Validic, the enterprise standard for personal health data, today announced a new integration with Salesforce Health Cloud at the HIMSS Conference in Las Vegas. The integration enables healthcare ...

Adecco said the technology would be deployed across its three global business units enabling the company to expand the use of agentic AI ...

With up to $10.5?trillion in global cybercrime costs reported by businesses in 2025 1, the need for advanced fraud prevention ...

Pimly has launched its Product Intelligence solution on Salesforce AgentExchange, built to run on Agentforce. The product turns traditional product information management into an AI ready intelligence ...

New AI canvases in UC and productivity platforms use inputs from meetings and documents to drive enterprise workflows, with ...