The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Salesforce (NYSE: CRM), the world’s #1 AI CRM, and Formula 1 (NASDAQ: FWONA, FWONK, LLYVA, LLYVK), the world’s most popular ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Parse Connect brings enterprise-grade intelligent document processing (IDP) into Salesforce with a clean, no-code setup. Admins can create templates using dropdown menus and plain-language ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Salesforce is building out its library of pre-wired artificial intelligence agents to take on manual, administrative work on ...

Formula 1® and Salesforce have today announced the extension of their partnership in a multi‑year renewal through to 2030. As part of the continued collaboration, Salesforce will power a brand‑new fan ...

Saltbox Mgmt today announced the expansion of its service offerings to include Salesforce Partner Cloud, strengthening the ...

Salesforce warns that a threat campaign is exploiting overly permissive Experience Cloud guest configurations to harvest data from public portals. Salesforce is urging its customers to review their ...

A prolific and noisy cybercrime gang with a penchant for stealing Salesforce customers' data and holding it ransom is taking advantage of misconfigured guest ...

Last week, ahead of the MWC mayhem, Salesforce Inc., which grew into an industry giant by providing technology to help ...