As soon as online photo storage startup SmugMug Inc. heard about Amazon.com Inc.’s Simple Storage Service, an online data storage repository that debuted on March 14, 2006, “my eyes got all big,” ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Just such a transformation is underway at Xuan Wu Cloud Technology Holdings Ltd. (2392.HK), a provider of software and communications services for businesses. Over recent months, the company has seen ...

Learn how Microsoft’s government cloud environments support mission needs with secure cloud solutions, compliant infrastructure, and purpose‑built options.

On March 5, Salesforce, Inc. (NYSE:CRM) announced six new Agentforce Health agents with pre-wired integrations to support healthcare organizations.

"Executives choose established players because they are industry-standard products," Thames writes. That status brings with it a level of reliability, support services, a community of users to ask ...

None ...

Oracle's Mike Sicilia is the latest software CEO to wade in to the debate on whether artificial intelligence tools that heavily automate human tasks will mean the demise of his industry. His verdict ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Oracle co-CEO Mike Sicilia and Chief Technology Officer and co-founder Larry Ellison dismissed concerns around a “SaaSpocalypse” of more traditional enterprise software-as-a-service vendors getting ...

Copilot Cowork operates in the cloud, inside Microsoft 365's infrastructure, and draws on something Claude Cowork simply cannot access: the full graph of a user's enterprise work data.

For decades, workers displaced by technology in traditional industries — coal miners, factory hands, truck drivers — were lectured with the same smug refrain: “Learn to code.” The promise was simple: ...